Moving FAQ

We know you have a lot of questions. So, we put them all in one place.

 

How can you help?

We are still a bookstore, just without a space for a bit. You can continue to order books online, at our 900N store, on bookshop or by donating here.

What will happen to my loyalty?

It still exists. Your web orders and any purchase at 900N will also add to this.

I have used book credit, how do I access that?

It is also still safe. It can be used at 900N, over the phone, or we can send an online gift code straight to you. Just let us know!

I need to make a return that is less than 30 days

Come on in before the 29th, or bring it to our 900 shop. We can take care of it. 

Why aren't you doing a big sale?

For one, there is still a pandemic. For another, we are putting a lot in storage and returning a bunch as well. We didn't want an unsafe run on the place - for you, and for the staff. It was best to keep things chill. But feel free to stop by, grab a free ARC or galley, take some last pics, or grab your last Bronte latte.

ORDERS

I preordered something Curbside, will I still get that?

Yes. Absolutely. We have records for every pre-order and order in our system and online. Some will be hand delivered. Some will be shipped directly to you!

I recently ordered Curbside, will I still get that?

Yes. Absolutely. We have records for every order in our system and online. Some will be hand delivered. Some will be shipped directly to you! If you ordered this week for curbside, likely we will be shipping it to you instead.

I ordered a ticket for an online event. Will I still get that book?

Yep. All taken care of.

I ordered Curbside but I don't live in 60622, or 60647

In the coming weeks for orders placed before 3/25, we will be hand delivering those books. 

Free Delivery? Why are you only offering it for two zip codes?

We have neither the time nor the resources to drive/bike everywhere. Media Mail is a cheap option, akin to the fee you'd spend on your food delivery. 

 

FUTURE

Is this forever?

No. Just a temporary hiccup. Pretend it is like lockdown 2020. We're still here, you just can't come in.

Will you stay in Wicker Park/Bucktown?

That is the plan. We have things in the works. If you'd like to know more about investing in this venture, send Rebecca an email at rebecca@volumesbooks.com

Will you bring back the cafe if you move?

Will you bring back the cafe if you move?

Can I still support you online?

Absolutely. We will still be processing orders for shipment, and starting in early April, for free home delivery to those in 60622 and 60647 zip codes.

Why is the move so quick?

After months of negotiations, we just don't think it is viable for us to be here. We need to breathe. In the end, we think this is for the best. A bookstore is not an address. It will live on somewhere else. 

 

CONSIGNMENT

I have a book/jewelry/art there on consignment. What will happen to my stuff?​

We still have it. It is safe. We will be temporarily moving it either to storage or to our 900N location. Or, you can come and pick it up in Wicker Park before March 29th. Unless you provide us with a USPS or UPS call tag, we will not be shipping these.

We will be resorting through all of them. If a recent payout is owed, we will do that as well over the course of the next few weeks. 

 

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